Return & Refund Policy

Return Policy

If you are unsatisfied with your purchase, please allow us to assist you by contacting info@jgscents.com.

To process a return or refund, please follow these steps:

1. Photos: Upon receiving your package, please check the items carefully. If there are any issues, take clear photos of the affected item(s), including the product, outer packaging, and Airway Bill.
2. Videos: For malfunctioning, damaged or cracked items, please take a clear video showing the issue and send it to info@jgscents.com.

Returns must be requested within 7 days of receipt.

For change-of-mind returns, items must be unopened, unused and in good condition.

For defective, damaged, malfunctioning or incorrectly supplied items, the item may be opened if necessary to identify the issue.

We may be unable to process return or refund requests submitted more than 7 days after receipt, except where required by applicable law.

Late or Missing Refunds

• If you have not received your refund yet, please check your bank account again.
• Then contact your bank, credit card issuer or payment provider, as it may take additional time for the refund to be officially posted.
• If you have completed the above steps and still have not received your refund, please contact us at info@jgscents.com.